Tech Tips

Security Fundamentals: Easy Ways to Protect Your Account

Rich Hunt

Higlobe holds an unwavering commitment to the security of your account and personal information. To ensure that you are protected in the best possible way, the following security fundamentals are recommended to help fortify your account.

Avoid Weak Passwords

Use strong and unique passwords. Only use your Higlobe password for your Higlobe account. Never use your email account password for Higlobe.

Tip: Consider the use of a password manager to generate strong passwords and store them securely. Refer to Account password security tips for additional guidance.

Reminder: Higlobe employees will never ask you for your password.

Two-Factor Authentication (2FA)

The code emailed to you to complete authentication is valid for a limited period of time. Higlobe will never ask you for this information. Do not share your code with anyone.

Tip: For additional guidance related to 2FA, please review this FAQ.

Reminder: Higlobe employees will never ask for your 2FA code.

Beware of Phishing / Vishing / Smishing

Watch out for malicious emails, calls, or text messages pretending to be from Higlobe. Never click on links or download attachments from unknown sources.

Tip: Verify the authenticity of any suspicious messages by contacting Higlobe through legitimate Higlobe communication channels. All legitimate channels can be found at Our communication channels.

Higlobe will never communicate with you from an unlisted communication channel.

Refer to What are Phishing, Vishing, and Smishing for additional guidance.

Reminder: Higlobe will never ask you for your password or personal information unless you are trying to register an account or have your personal information updated by Higlobe. Higlobe will never send you hyperlinks to download, update, or install anything. Higlobe will never direct you to move your funds or execute a transaction under pressure.

Keep Your Systems Up to Date

Regularly update your device's operating systems and applications. These updates often include critical security patches that protect you against new vulnerabilities.

Tip: Enable automatic updates on your devices to ensure you're always running the latest software versions with the latest security patches.

Reminder: Higlobe will never ask you to download, update, or install anything or request permission to connect to your device.

Review your Account

Regularly check your account for any unusual activity. Keep your contact details up to date to ensure that you promptly receive any security or account notifications from Higlobe.

Tip: Refer to I need to edit my personal data for guidance about how to have your account information updated.

Reminder: Higlobe will never facilitate a withdrawal of funds without sending you an email notification.

You can learn more about what we're doing to protect the security of our product and your data on our website: Security at a glance.

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