Política de cookies

Last updated: 24-Apr-2026 (Version 2.0)

This cookie policy describes how HiGlobe (“HiGlobe”) uses “cookies” and other similar technologies, in connection with our Site and Services. Any capitalized term used and not otherwise defined below has the meaning assigned to it in the Privacy Policy.

1. What is a Cookie?

Cookies are small text files that are stored in a computer’s browser directory. They help site providers with things like understanding how people use a site, remembering a User’s login details, and storing site preferences.

2. Does HiGlobe use Cookies?

Yes. We use cookies in accordance with our Privacy Policy to:

  • ensure that our Services function properly
  • detect and prevent fraud
  • understand how visitors use and engage with our Site, and
  • analyze and improve Services.

3. Who sets cookies when I use HiGlobe’s Site?

There are two main types of cookies that can be set:

  • First party cookies: these cookies are placed and read by HiGlobe directly when you use our Services
  • Third party cookies: these cookies are not set by HiGlobe, but by other companies, like Google or Facebook, for site analytics purposes.

4. How HiGlobe Uses Cookies

Cookies play an important role in helping us provide effective and safe Services. Below are a description of the commonly used cookie types and the purposes that apply to them.

Necessary Cookies

Some cookies are essential to the operation of our Site and Services and make it usable and secure by enabling basic functions like page navigation and access to secure areas of the Site. We use those cookies in a number of different ways, including:

  • Authentication. To remember your login state so you don’t have to log in as you navigate through our Site and dashboard.
  • Fraud Prevention and Detection. Cookies and similar technologies that we deploy through our Site help us learn things about computers and web browsers used to access the Services. This information helps us monitor for and detect potentially harmful or illegal use of our Services. For example, in order to process payments transactions for our Users, it is necessary for HiGlobe to collect information about the transaction and the Customer. To help secure these transactions and minimize fraud, we collect additional information through the use of cookies and other technologies in helping to identify bad actors and prevent them from making fraudulent transactions.
  • Security. To protect user data from unauthorized access.
  • Functionality. To keep our Site and Services working correctly, like showing you the right information for your selected location.

Preference Cookies

Preference cookies are used by HiGlobe to remember your preferences and to recognize you when you return to our Services.

Marketing Cookies

Marketing cookies are used by third party services to send content-appropriate advertising on their platforms.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our Services. We use those cookies in a number of different ways, including:

  • Site Features and Services. To remember how you prefer to use our Services so that you don’t have to reconfigure your settings each time you log into your account.
  • To Analyze and Improve Our Services. To make our Site and Services work better for You. Cookies help us understand how people reach our Site and our Users’ sites. They give us insights into improvements or enhancements we need to make to our Site and Services.
  • Pixel tags (also known as web beacons and clear GIFs). May be used in connection with some Services to, among other things, track the actions of Users (such as email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates.
  • Third Party Analytics. Through Google Analytics in order to collect and analyze information about the use of the Services and report on activities and trends. This service may also collect information regarding the use of other sites, apps and online resources. You can learn about Google’s practices on the Google website. See further details below on how to manage these cookies.

5. Can I opt-out?

Yes, with the exception of those cookies that are necessary to provide you with our Services. Your web browser may allow you to manage your cookie preferences, including to delete and disable HiGlobe cookies. You can take a look at the help section of your web browser or follow the links below to understand your options. If you choose to disable cookies, some features of our Site or Services may not operate as intended.

Appendix A – Cookie Table

Website and Application Cookies: Application Cookies — app.higlobe.com (Authenticated Users Only)

Name
Company
Category
Type
Duration
Purpose
__session
Clerk
Functional
Cookie
1 year
Stores the user's signed JWT session token. Required to authenticate the user for all app API requests.
__session_AomSuxe3
Clerk
Functional
Cookie
1 year
A publishable-key-scoped variant of the session cookie. Same JWT content, used by Clerk's SDK for cross-domain session handling.
_BEAMER_FIRST_VISIT_*
Beamer
Functional
Cookie
~ 1 year
Records the date of the user's first visit to the Beamer-powered product updates feed.
_BEAMER_USER_ID_*
Beamer
Functional
Cookie
~ 1 year
Assigns a unique ID to the user for tracking which product update notifications they have seen.

Website Cookies — higlobe.com (Functional)

Name
Company
Category
Type
Duration
Purpose
higlobe_consent
Higlobe
Functional
localStorage
Persistent
Stores the user's consent selections for each cookie category (technical, functional, analytics, marketing) and the consent version.
pais
Higlobe
Functional
sessionStorage
Session
Stores a region code used to serve the correct localised version of the site.
promotionalModal
Higlobe
Functional
localStorage
Persistent
Stores whether the user has dismissed the promotional modal so it is not shown again.
tracked_login_session
Higlobe
Functional
localStorage
Session
Stores the active Clerk session ID to track the current authenticated session.
__zlcmid
Zendesk
Functional
Cookie
1 year
Assigns a unique ID to the user for the Zendesk live chat and help centre widget. Required for the support widget to function across visits.
ZD-store
Zendesk
Functional
localStorage
Persistent
Stores the current state of the Zendesk widget (open/closed, active embed, chat status).
ZD-suid
Zendesk
Functional
localStorage
Session-bound
Stores a session-scoped user ID for the Zendesk widget.
ZD-buid
Zendesk
Functional
localStorage
Persistent
Stores a persistent browser-level user ID for Zendesk.
__zlcstore
Zendesk
Functional
localStorage
Persistent
Stores Zendesk widget configuration and connection metadata.
*.grsf.uuid
Growsurf
Functional
Cookie + localStorage
1 day
Growsurf referral platform. Required to attribute invites and assign rewards to the correct referrer.
*.visits
Growsurf
Functional
localStorage
Persistent
Growsurf. Tracks visit count used for referral attribution.
_cfuvid
Cloudflare
Functional
Cookie
Session
Cloudflare. Identifies individual users for rate limiting and bot protection. Set on both higlobe.com and the Clerk authentication domain.

Website Cookies — higlobe.com (Analytics)

Name
Company
Category
Type
Duration
Purpose
_ga
Google
Analytics
Cookie
2 years
Google Analytics. Assigns a randomly generated client ID to distinguish unique users. Used to calculate visits, sessions, and traffic sources.
_ga_4T7VL9R8BG
Google
Analytics
Cookie
2 years
Google Analytics 4. Stores session state and engagement data for the GA4 property.
_gcl_au
Google
Analytics
Cookie
90 days
Google Ads conversion linker. Associates ad clicks with site conversions by storing a click identifier.
_gcl_ls
Google
Analytics
localStorage
Persistent
Google Ads click linker data. Stores conversion tracking metadata across page navigation.
ajs_anonymous_id
Segment
Analytics
Cookie + localStorage
1 year
Segment (Analytics.js). Assigns a randomly generated ID to anonymous visitors so events can be associated with the same browser across sessions.
ajs_user_id
Segment
Analytics
localStorage
Persistent
Segment. Stores the identified user ID once a visitor logs in. Null for unauthenticated visitors.
lastExternalReferrer
Segment
Analytics
localStorage
Persistent
Segment. Stores the last external referrer URL to attribute sessions to the correct traffic source.
lastExternalReferrerTime
Segment
Analytics
localStorage
Persistent
Segment. Stores the timestamp of the last external referral event.
_cq_duid
Segment
Analytics
Cookie
~1 year
Segment. Persistent device user ID set on segment.com, used for Segment's internal connection quality tracking.
_cq_suid
Segment
Analytics
Cookie
Session
Segment. Session user ID set on segment.com for connection quality tracking.
_vwo_uuid_v2
VWO
Analytics
Cookie
1 year
VWO A/B testing. Assigns a unique visitor ID used to consistently show the same test variant to the same user across sessions.
vwo_apm_sent
VWO
Analytics
localStorage
Persistent
VWO. Stores a timestamp indicating when VWO APM data was last sent.
_dd_s
Datadog
Analytics
Cookie
20 minutes
Datadog Real User Monitoring. Groups events from the same user session and tracks performance metrics such as page load times and errors. Active in the authenticated app.

Website Cookies — higlobe.com (Marketing)

Name
Company
Category
Type
Duration
Purpose
_fbp
Facebook / Meta
Marketing
Cookie
3 months
Facebook Pixel. Identifies browsers to deliver and measure Facebook advertising. Used to track conversions from Facebook and Instagram ads.
hubspotutk
HubSpot
Marketing
Cookie
13 months
Identifies a visitor and tracks their contact record in HubSpot CRM. Used to associate form submissions and page visits with a contact.
__hstc
HubSpot
Marketing
Cookie
13 months
Tracks a visitor across sessions including first visit, last visit, and current visit timestamps.
__hssc
HubSpot
Marketing
Cookie
30 minutes
Tracks the current browser session. Increments a counter each time HubSpot loads on a page.
__hssrc
HubSpot
Marketing
Cookie
Session
Detects whether the visitor has started a new browser session.
_ttp
TikTok
Marketing
Cookie
13 months
TikTok Pixel. Assigns a unique ID to track user actions and attribute them to TikTok ads.
_tt_enable_cookie
TikTok
Marketing
Cookie
13 months
TikTok Pixel. Signals that the user has consented to TikTok tracking cookies.
ttcsid
TikTok
Marketing
Cookie
Session
Stores session-level event data for TikTok Pixel measurement.
ttcsid_*
TikTok
Marketing
Cookie
Session
Pixel-specific session tracking cookies. Higlobe runs two active TikTok Pixel IDs, each generating one of these.
tt_sessionId
TikTok
Marketing
sessionStorage
Session
Stores the current TikTok session identifier.
tt_pixel_session_index
TikTok
Marketing
sessionStorage
Session
Tracks the index of TikTok Pixel events fired in the current session.
tt_appInfo
TikTok
Marketing
sessionStorage
Session
Stores device and platform information used for TikTok Pixel event context.
li_adsId
LinkedIn
Marketing
localStorage
Persistent
LinkedIn Ads. Stores a unique identifier used to attribute site activity to LinkedIn ad campaigns and measure conversion.

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